FAQs

  1. How do I order online at garden1day.com?
    Start shopping with us from our website, and then express to the United States (domestic). Shop by category-and choose your product. Click “Buy” to add the product to your shopping cart and proceed to checkout. You can also use our search function to search for items you like. Choose to log in to your registered account for faster and more efficient checkout. To complete your purchase, please enter your data, including the shipping address and billing address, we deliver free within the United States, and agree to the terms and conditions. Your shipment should now be in transit! If you have any questions, please feel free to contact our customer service team by email [email protected].
  2. How do I cancel an order?
    If you wish to cancel your order for any reason, you have several options. You can cancel by email at [email protected] or by phone at : +1(651)242-1178 you can find all the information about cancellation rights in our General Terms and Conditions of Business..
  3. How many items can I purchase online?
    We do not limit the number of individual products that customers can purchase, but if you are buying in bulk, please contact us in advance by phone at : +1(651)242-1178 or by email at [email protected] to make sure you are purchasing enough.
  4. How do I change my order?
    Your order can be changed before your package is shipped. To make changes to your order, please contact our customer service team by phone at : +1(651)242-1178 or by email at [email protected].
  5. My order did not go through. What can I do?
    If you have any difficulties placing your order online, please contact our customer service team by phone at : +1(651)242-1178 or by email at [email protected].
  6. My order was declined – do I need to place another order?
    If your order has been declined, Please do not place duplicate orders, our customer service team will be happy to assist you. Please contact us by phone at : +1(651)242-1178 or by email at [email protected].
  7. I can’t access the site. What should I do?
    Please contact us by phone at : +1(651)242-1178 or by email at [email protected].
  8. What should I do if garden1day.com is sold out?
    Use your email address to register on the product page for your product and we will be happy to notify you once your product is back on the site.
  9. Do I need to have an account to order?
    You can also place an order without registering an account, we will not force any user to register an account.
    All purchases on our site are free for you. Of course, we are very happy that you can register as our member so that we can send coupons to your email as soon as possible.
  10. What payment methods do you accept?
    We accept major Stripe Payments.
  11. How secure is my online order?
    When purchasing online using Stripe Payments, all of your information is entered into an SSL secure web page. Your information is then encrypted by SSL and sent directly to our Stripe Payments provider’s network where your Stripe Payments and transactions are authorized and approved. Your Stripe Payments information is not stored on our servers.
  12. Is there an exchange rate?
    All of our transactions are based on the US dollar. If your Stripe Payments is in another currency, the total amount of your order will be calculated based on the daily exchange rate as of the date your Stripe Payments agency processes the transaction.

Still, have other questions or issues with PlateGaze.com?

 Call: : +1(651)242-1178
Email: [email protected]