Customer service working hours

Monday-Friday, 9:00AM-6:00 PM EST

Cancel the order.
You can cancel your order within 24 hours after placing the order because, after 24 hours, we will finish packing and hand it over to the courier for pickup. Once the package is packed, you cannot cancel the order. If you cancel your order, please contact us promptly by email: [email protected]

Return the goods
All our products on plategaze.com can be returned within 30 days. If you don’t like the product, please send it back within 30 days of receiving the item for a full refund, plus the shipping cost to return the product. Make sure the product is in good condition, undamaged, and packaging intact.

Refund and Refund Time

1. If you have returned the product to us, please let us know via email [email protected], and copy your courier number together in the email to let us know. After we receive the email, we will complete the refund for you within 24 hours. Refunds will be returned to your card the same way you paid for them.
2. Our refund time depends on Stripe and the bank you pay your card with, usually Stripe will complete the refund within 2 working days.

Conditions of return

1. The product has been received, you just don’t like it, but the product is undamaged and unused, and the packaging is intact.
2. The product is damaged within 30 natural days due to normal use, which is non-artificial damage.
3. Our return address：5416 77th Ave N, Minneapolis, MN 55443, United States

Delayed or lost refunds (if applicable)
If you haven’t received your refund, please check your bank account again. We have found that it sometimes takes a while to receive a refund.
Then contact your credit card company, depending on the bank, it may take 2 days for your refund to be officially credited to your account.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected], or please call : +1(651)242-1178 and we’ll work with you You complete the refund.

What if I receive a damaged product?
All our customer service calls : +1(651)242-1178 (Mon-Fri, 9am-6pm EST) or email [email protected] Mention your order ID. Please take a photo or video of the damaged/defective product and send it to us via photo or video, then email it to us. For all complaints, we will refund you or replace you with a new product free of charge.
These will be completed within 24 hours of receiving your contact.

*Note: For the return address: 5416 77th Ave N, Minneapolis, MN 55443, United States